FREQUENTLY ASKED QUESTIONS

The first thing to do when purchasing in our shop is to read the conditions of use and the rules for returning the products.
When you find a product you like, read the description carefully and check the measurements in the appropriate table.
Once you have made your decision, put the product in the cart and follow the payment procedures.

Our products, being exclusive and produced in limited quantities, are often sold out at the beginning of the season and, sometimes, as soon as they are put online, we recommend that you visit the site often to be the first to see our products.

An email will be sent to you with the confirmation of your order, and when your order is shipped, you will receive the tracking codes to track your order on the courier or postal system website.

Sometimes, especially during special events, sales or promotions, the high number of visitors could slow down the site: don’t worry, everything will work fine, you just need to have a little more patience.
Sometimes the site needs maintenance, even in this case be patient, we will be back online soon!

Of course, you can always write to us directly, we will respond personally according to our possibilities, our email is customers@1stpat-rn.it

In case you don’t receive our reply, remember to check your spam folder too!